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Ordering - At Donart, we want to do all we can to ensure that your online shopping experience is the best it can be. To suit your personal preferences, we have setup additional ways in which we can serve you: you can fax us your order to 516.378.9019, 24 hours a day, seven days a week. You may also phone in your order Toll Free to 866.489.2046. Our hours are 9:00 A.M. to 6:00 P.M., Monday through Saturday, and 10:00 A.M. to 4:00 P.M. Sunday. If you wish to contact us by mail, our address is: Donart - 302 Guy Lombardo Ave.- Freeport, NY 11520. Please be sure to indicate item numbers, sizes, and colors where applicable, and be sure to include your address and phone number.
Our Guarantee - We guarantee that you will be fully satisfied with your purchase. If you are not satisfied in any way, please contact us within 14 days for a replacement or return of merchandise. Unless it has been found to be defective, merchandise must be in saleable condition. Shipping costs are not refundable. Items returned COD will not be accepted. Special orders, Books and Videos are not refundable.
Damaged shipments – If you receive an order that has been damaged in shipping, refuse delivery whenever possible. If the shipment cannot be refused, be sure to save all original packing and merchandise for the carrier’s inspection upon request. Contact us immediately so that we can replace the damaged goods, and initiate a claim with the delivering carrier.
Backorders - We will not back order an item if we feel we will not be able to provide it within a reasonable time frame. Only shipped items will be charged to your credit card. If you have made your payment by check or money order, we will issue you a refund.
The following shipping charges apply to the lower 48 United States only, and will be assigned to your order based on the following table:
Oversized items – Shipments on rod blanks and certain power wrappers, or any item over 66 inches in length are subject to a one-time $9.50 oversize charge.(You can order as many rod blanks as you wish - we will only charge you the oversize fee once per order). Any rod blank exceeding 108 inches in length will be shipped Via Airborne freight, at actual cost of freight. We will contact you with an advance freight quotation, should your items necessitate shipping via Airborne. For international orders, Hawaii, and Alaska - we will furnish you with a freight quotation for your approval before processing your order.
Online Shopping Security - Donart guarantees that your credit card information is 100% secure on our online catalog. The Fair Credit Billing Act states that your bank can hold you liable for $50.00 of fraudulent charges. In the event of fraud, Donart will cover that liability up to the maximum of $50.00. (applies to on-line purchases only)
Limit of liability - All Prices, products, descriptions, product dimensions, and images are subject to change without notice. We cannot honor any erroneous prices resulting from typographical errors. The owners and/or Donart Inc. assumes no liability for damage, loss and/or injury resulting from the use of any products sold through Donart, Inc. All products are used at the customer's risk.
©Copyright 2003-2006 DONART All Rights Reserved